DS
Dipuo S

1 reviews | Active since Jan 2021

26 Feb 2021, 14:55

FRAUSTERS

Good day I RECEIVED AN SMS WITH USSD CODE TO CONFIRM A PAYMENT OF A LIFE COVER I DO NOT HAVE WITH CLIENT WITH AN OPTION OF APPROVING THE PAYMENT OR DECLINING THE PAYMENT ,TO MY SUPRISERD ON THE 24.02.2021 A DEBIT WENT OFF MY ACCOUNT FROM CLIENTELE FOR A LIFE COVER WHICH I DID NOT SIGN UP FOR.

CALLED CLIENTELE SAME DAY WAS ADVISED THAT THE PREMIUM WILL BE REVERSED BACK WITHIN 48HRS ,STILL WAITING FOR THE PREMIUM EVEN TODAY, WHEN I CALLED BACK CLIENTELE WAS ADVISED THAT I WILL RECEIVE THE PAYMENT ON THE 20.03.2021 .

I DONT KNOW WHO GAVE YOU THE RIGHTS OR WHO PERMITTED YOU TO DEBIT MY ACCOUNT ,WHY SHOULD I WAIT UNITL THE 20.03.2021 FOR ME TO RECEIVE MY MONEY , HOW THE HELL DID YOU APPROVE THE LIFE COVER WHEREAS IM UMEMPLOYED FOR 2 YEARS ,WHO GAVE YOU MY DETAILS .

ILL BE ESCALATING THE MATTER TO OUR FAMILY LAYWER FOR ***** WHICH WAS DONE BY CLIENTELE IN MY ACCOUNT WITHOUT MY PERMISSION , I DONT CARE IF ITS YOUR BROKER OR WHAT NOT.

PLEASE REVERSE MY MONEY WITHIN 48HRS PLEASE

0
Replies (2)
Clientele Life
Clientele Life's reply26 Feb 2021, 15:00
Official
Dear Dipuo S,
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life
DS
Dipuo S's update26 Feb 2021, 15:43
Reviewer Update
ILL BE WAITING