GG
G G
1 reviews | Active since Dec 2019
23 Dec 2019, 09:05
********** Policy opened Account debited
My account was debited for R245 for a policy I did not open with Clientele. I called in an spoke to a consultant cancelled the policy and issued a refund that is due to me in 45 days.
I asked the consultant why doesn't CLIENTELE do background checks before approving policies and I was shocked to hear that they only require an ID number and an Account Number to open a POLICY. What insanity is that? So a random stranger who's in posession of a someones ID and bank account number can take out life cover and list themselves as a beneficiary??? Isn't this *******?
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Replies (2)
Clientele Life's replyOfficial
23 Dec 2019, 09:48Dear G G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply23 Dec 2019, 09:48
Official
Dear G G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
24 Dec 2019, 11:20Dear G G,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
The policy has been taken through one of our new channels and we now have put in checks in place to prevent this from happening again. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. The policy has been cancelled as per your request and the refund process was explained. We have also sent you the escalation process via SMS. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
The policy has been taken through one of our new channels and we now have put in checks in place to prevent this from happening again. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. The policy has been cancelled as per your request and the refund process was explained. We have also sent you the escalation process via SMS. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Compliance Department
Clientele Life's reply24 Dec 2019, 11:20
Official
Dear G G,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
The policy has been taken through one of our new channels and we now have put in checks in place to prevent this from happening again. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. The policy has been cancelled as per your request and the refund process was explained. We have also sent you the escalation process via SMS. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
The policy has been taken through one of our new channels and we now have put in checks in place to prevent this from happening again. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. The policy has been cancelled as per your request and the refund process was explained. We have also sent you the escalation process via SMS. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Compliance Department