MS
Mendry S
1 reviews | Active since Jun 2021
15 Jul 2022, 13:47
********** policy and debit order
The guy said we only checking if I qualify for the policy and that I'll be soon contacted by clientele to tell me more about the policy and to confirm if I'm interested, but to my surprise a week later I received an sms from clientele informing me that they will be a debit of R289 without my consent. I tried contacting customer care service with no luck. R289 was taken from my account. Can you please help me cancel this policy and refund me as I did not authorize this ,i did not take out this policy.
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Replies (2)
Clientele Life's replyOfficial
15 Jul 2022, 14:08Dear Mendry S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply15 Jul 2022, 14:08
Official
Dear Mendry S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
19 Jul 2022, 11:21Dear Mendry S,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
If you are not satisfied with the findings and opt to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
If you are not satisfied with the findings and opt to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct
Clientele Life's reply19 Jul 2022, 11:21
Official
Dear Mendry S,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
If you are not satisfied with the findings and opt to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
If you are not satisfied with the findings and opt to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct