********** Policy
I have a policy that was **********ly opened using my personal details. I emailed and the policy was cancelled after a few calls but I still have not received my money back neither has any of the consultants that called me acknowledged as to when I will be refunded for this policy I know nothing of
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Replies (2)
Clientele Life's replyOfficial
09 Jul 2022, 13:26Dear Silindile S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's reply09 Jul 2022, 13:26
Official
Dear Silindile S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
14 Jul 2022, 10:57 Dear Silindile S,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per your telephonic discussion with one of our investigators, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and a refund has been requested. We want to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kind regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per your telephonic discussion with one of our investigators, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and a refund has been requested. We want to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kind regards,
Market Conduct
Clientele Life's reply14 Jul 2022, 10:57
Official
Dear Silindile S,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per your telephonic discussion with one of our investigators, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and a refund has been requested. We want to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kind regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per your telephonic discussion with one of our investigators, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and a refund has been requested. We want to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kind regards,
Market Conduct