RS
Refiloe S

1 reviews | Active since Dec 2018

05 Jul 2021, 12:29

********** policy

Dear Client, thank you for choosing a Clientele Funeral Plan, Pol No ***. Rest assured knowing your loved ones will be taken care of when you are no longer around. Cover amount for the main member is R30000. Your first premium of R240.00 will be debited by 23 Jul. Regards, *** (142)

The above message is what I received shocking to me because I hve never even one called Clientele for any. The message has a policy no and a deduction date but I have never give my banking details to clientele nor request for any service of any sort from them. I am so angry right now that they can just send me a message confirming a debit order date while the there is not even my name on the policy they claim I took. I want this stupid policy of theirs canceled if it is indeed in my name. ???????

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Replies (2)
Clientele Life
Clientele Life's reply05 Jul 2021, 14:51
Official
 Dear Refiloe S ,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
 
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life    
Clientele Life
Clientele Life's reply09 Jul 2021, 11:47
Official
Dear Refiloe S Thank you for raising your concerns with us. By now you have been contacted by Lucia Mpofu. We have confirmed that your mobile number was captured in error and you hold a policy with us. We have since removed your mobile number and would like to take this opportunity to apologise for any inconvenience caused in this regard.   We trust you find this in order.  However, should you wish to contact us again please do not hesitate to do so.
 Yours sincerely, 

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