1 reviews | Active since Aug 2015
********** insurance policies
A month ago I discovered that I had been a victim of *****. ********** had used my identity and banking details in order to get a policy. I honestly do not even have an idea what policy.
My bank account was debited on 23 July 2021 for R291. I brought this to the attention of Cluentele Life and my bank. Clientele refunded me and assured me that this would not happen again but to me horror my bank account was debited on 23 August for the same amount.
I have the following questions for Clientele Life.
1. Why was my account debited again despite assurances that the matter is under investigation 2. Why does Clientele not require an identity document upon n application for a policy
I also want Clientele to provide me with any and all documents regarding amy policies or applications on my name.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
By now our Investigator (Benita Steyn) has been in contact with you to provide you with the necessary feedback.
As per your request, an email was sent with the investigation and we also attached the documentation that you required. The refund will be processed within the turnaround time communicated,
By now our Investigator (Benita Steyn) has been in contact with you to provide you with the necessary feedback.
As per your request, an email was sent with the investigation and we also attached the documentation that you required. The refund will be processed within the turnaround time communicated,