GM
Gloria M
1 reviews | Active since Mar 2009
30 Mar 2019, 18:50
********** deduction from bank account with no policy
Clientelle Life deducted premiums from my account even though I have no policy with them. When I called them they required me to prove that I did not take the policy, even though I confirmed I have no knowledge of the policy holder. After numerous calls and emails, I still have not received my refund from them. Their compliance person Skhumbuzo Mbele promised to refund me, but now he does not even respond to my emails. All I get is the promise to attend to my complaint by Dalene and a certain Jacquelene, that was the end. I have since cancelled their debit order but I need a refund as communicated on emails.
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Replies (4)
Clientele Life's replyOfficial
01 Apr 2019, 08:24 Dear Matodzi M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply01 Apr 2019, 08:24
Official
Dear Matodzi M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
05 Apr 2019, 09:04 Good day Thank you for raising your concerns and bringing this matter to our attention.
We would like to take the opportunity to apologise for the delay in the refund process. We confirm that we have investigated this matter and by now our investigator (Skhumbuzo Mbele) has been in contact with you to provide you with the necessary feedback, and to confirm a refund of all the premiums which will be processed shortly. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Compliance Department
We would like to take the opportunity to apologise for the delay in the refund process. We confirm that we have investigated this matter and by now our investigator (Skhumbuzo Mbele) has been in contact with you to provide you with the necessary feedback, and to confirm a refund of all the premiums which will be processed shortly. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Compliance Department
Clientele Life's reply05 Apr 2019, 09:04
Official
Good day Thank you for raising your concerns and bringing this matter to our attention.
We would like to take the opportunity to apologise for the delay in the refund process. We confirm that we have investigated this matter and by now our investigator (Skhumbuzo Mbele) has been in contact with you to provide you with the necessary feedback, and to confirm a refund of all the premiums which will be processed shortly. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Compliance Department
We would like to take the opportunity to apologise for the delay in the refund process. We confirm that we have investigated this matter and by now our investigator (Skhumbuzo Mbele) has been in contact with you to provide you with the necessary feedback, and to confirm a refund of all the premiums which will be processed shortly. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Compliance Department
GM
Gloria M's updateReviewer Update
05 Apr 2019, 11:36Yes Skhumbuzo called me, and I was amazed that he had not read all my emails from January until March. I saw a refund on my account, but not all the money was refunded as per the email communication with your people. I need ALL expenses that I incurred as a result of your negligence. As a big company your systems should verify the ownership of an account before passing a debit order. I need the rest of my money.
GM
Gloria M's update05 Apr 2019, 11:36
Reviewer Update
Yes Skhumbuzo called me, and I was amazed that he had not read all my emails from January until March. I saw a refund on my account, but not all the money was refunded as per the email communication with your people. I need ALL expenses that I incurred as a result of your negligence. As a big company your systems should verify the ownership of an account before passing a debit order. I need the rest of my money.
Clientele Life's replyOfficial
15 Apr 2019, 13:10Dear Matodzi M
At the outset we would like to apologise in the delay in the refund process.
Our records indicate that our investigator (Skhumbuzo Mbele) has since contacted you and all refunds have been processed accordingly.
We trust you find the above in order however, should you require further assistance please do not hesitate to contact us directly.
Your sincerely,
Compliance Department
At the outset we would like to apologise in the delay in the refund process.
Our records indicate that our investigator (Skhumbuzo Mbele) has since contacted you and all refunds have been processed accordingly.
We trust you find the above in order however, should you require further assistance please do not hesitate to contact us directly.
Your sincerely,
Compliance Department
Clientele Life's reply15 Apr 2019, 13:10
Official
Dear Matodzi M
At the outset we would like to apologise in the delay in the refund process.
Our records indicate that our investigator (Skhumbuzo Mbele) has since contacted you and all refunds have been processed accordingly.
We trust you find the above in order however, should you require further assistance please do not hesitate to contact us directly.
Your sincerely,
Compliance Department
At the outset we would like to apologise in the delay in the refund process.
Our records indicate that our investigator (Skhumbuzo Mbele) has since contacted you and all refunds have been processed accordingly.
We trust you find the above in order however, should you require further assistance please do not hesitate to contact us directly.
Your sincerely,
Compliance Department