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Mandisa M
1 reviews | Active since Nov 2020
06 Nov 2020, 21:07
********** DEBITS AND FAILURE TO CANCEL A POLICY
I was called by a Clientele Life agent and she told me about Clientele Life insurance policy. She took all my details and my banking details. Clientele then started to debit my account (R692) with a Debi Check option which I never gave consent to. And Clientele is refusing to refund me my money and cancel the policy which I never agreed to. I want my money back and they need to stop making these debits.
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Replies (2)
Clientele Life's replyOfficial
09 Nov 2020, 09:08Dear Mandisa M,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply09 Nov 2020, 09:08
Official
Dear Mandisa M,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
23 Nov 2020, 08:54Dear Mandisa M,
Thank you for raising your concerns. We confirm that we have assessed the call and by now our investigator (Mbali Shezi) has been in contact with you to provide you with the necessary feedback. We further confirm that permission was obtained at sales stage, however, Debi check was never activated on your policy. As requested, the policy has successfully been cancelled and no debit orders will be raised to this to this bank account. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,Market Conduct
Thank you for raising your concerns. We confirm that we have assessed the call and by now our investigator (Mbali Shezi) has been in contact with you to provide you with the necessary feedback. We further confirm that permission was obtained at sales stage, however, Debi check was never activated on your policy. As requested, the policy has successfully been cancelled and no debit orders will be raised to this to this bank account. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,Market Conduct
Clientele Life's reply23 Nov 2020, 08:54
Official
Dear Mandisa M,
Thank you for raising your concerns. We confirm that we have assessed the call and by now our investigator (Mbali Shezi) has been in contact with you to provide you with the necessary feedback. We further confirm that permission was obtained at sales stage, however, Debi check was never activated on your policy. As requested, the policy has successfully been cancelled and no debit orders will be raised to this to this bank account. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,Market Conduct
Thank you for raising your concerns. We confirm that we have assessed the call and by now our investigator (Mbali Shezi) has been in contact with you to provide you with the necessary feedback. We further confirm that permission was obtained at sales stage, however, Debi check was never activated on your policy. As requested, the policy has successfully been cancelled and no debit orders will be raised to this to this bank account. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,Market Conduct