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Patricia M
1 reviews | Active since Apr 2019
27 Sept 2021, 01:08
********** debit order
I'm not happy with ClienteleLife I cancel my policy on the 21st of September 2021 and they decided to debit my account on 26th of September 2021...this is a **** company they must bring back my money
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Replies (2)
Clientele Life's replyOfficial
27 Sept 2021, 12:16Dear Patricia M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply27 Sept 2021, 12:16
Official
Dear Patricia M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
13 Oct 2021, 08:28Dear Patricia M, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply13 Oct 2021, 08:28
Official
Dear Patricia M, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life