RP
Ronewa P
1 reviews | Active since Dec 2022
07 Dec 2022, 09:09
********** debit order
I have received an sms notification that clientele has debited money from my bank account with the amount of R239.00. I don’t know why because it once happened before and i don’t remember signing anything with clientele, i called them and complained which they assured me that the account was closed to my surprise on the 30 of November it debited again and it still says even this month they gonna debit.
I called them they said they can’t find my account which I don’t understand how if they did before.
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Replies (3)RP
Ronewa P's updateReviewer Update
06 Dec 2022, 16:25I went to Capitec bank to ask if they can reverse it but they didn’t help. I was told for them to make a call i have to pay R80.00 or they gonna deduct R80.00 regardless of me getting my money back or not. Yet capitec always assure us that our money it’s safe with them.
RP
Ronewa P's update06 Dec 2022, 16:25
Reviewer Update
I went to Capitec bank to ask if they can reverse it but they didn’t help. I was told for them to make a call i have to pay R80.00 or they gonna deduct R80.00 regardless of me getting my money back or not. Yet capitec always assure us that our money it’s safe with them.
Clientele Life's replyOfficial
07 Dec 2022, 11:38Dear Ronewa P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply07 Dec 2022, 11:38
Official
Dear Ronewa P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
07 Dec 2022, 13:58Dear Ronewa P
Please note that the complaint lodged was received and the contents noted regarding the concerns raised.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we have sent you an email to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Kyle Naidoo
Service Support Specialist
Clientele Life
Clientele Life's reply07 Dec 2022, 13:58
Official
Dear Ronewa P
Please note that the complaint lodged was received and the contents noted regarding the concerns raised.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we have sent you an email to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Kyle Naidoo
Service Support Specialist
Clientele Life