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Sihle N
1 reviews | Active since Nov 2019
30 Mar 2022, 17:19
********** debit order
Why are you talking my money without my permission where did you even get my personal information?? Can I have the amount reversed back into my account with immediate effect and also confirm the name of the sales consultant who processed the **********LY sale based on false information as I will have to escalate this matter further to ensure that this does not happen again to any other individuals in future. I humbly requested for the policy number *** to be cancelled as it was incepted **********LY and yet you decided to debit my account every month after I was advised that this policy will be cancelled. This is really unacceptable and I am so very disgruntled with your service. I want my R1 305 reversed as soon as possible
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
30 Mar 2022, 17:59 Dear Sihle N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's reply30 Mar 2022, 17:59
Official
Dear Sihle N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
31 Mar 2022, 15:26 Dear Sihle N, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards,Market Conduct
Clientele Life's reply31 Mar 2022, 15:26
Official
Dear Sihle N, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards,Market Conduct
Clientele Life's replyOfficial
04 Apr 2022, 13:08Dear Sihle N,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct Department is investigating your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.Should you require any further assistance in this regard, please feel free to contact us again. RegardsMarket Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct Department is investigating your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.Should you require any further assistance in this regard, please feel free to contact us again. RegardsMarket Conduct
Clientele Life's reply04 Apr 2022, 13:08
Official
Dear Sihle N,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct Department is investigating your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.Should you require any further assistance in this regard, please feel free to contact us again. RegardsMarket Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct Department is investigating your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.Should you require any further assistance in this regard, please feel free to contact us again. RegardsMarket Conduct
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Sihle N's updateReviewer Update
04 Apr 2022, 15:02Affidavit has been sent to yourself long time. You not answering your phones, someone is dropping the call. Why is that? You sent a text saying I'll get my money within 48 hours I waited and waited now you telling me about investigation. Which one is the truth between the two? Why are you ******** people's money, why? Why are you *****ing?
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Sihle N's update04 Apr 2022, 15:02
Reviewer Update
Affidavit has been sent to yourself long time. You not answering your phones, someone is dropping the call. Why is that? You sent a text saying I'll get my money within 48 hours I waited and waited now you telling me about investigation. Which one is the truth between the two? Why are you ******** people's money, why? Why are you *****ing?
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Sihle N's updateReviewer Update
13 Apr 2022, 12:14How long does your investigation take because I'm still waiting for my money from you ********?
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Sihle N's update13 Apr 2022, 12:14
Reviewer Update
How long does your investigation take because I'm still waiting for my money from you ********?
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Sihle N's updateReviewer Update
09 May 2022, 10:57Is my case still being investigated or what cos I have not received any correspondence from you regarding this matter. When are you going to refund my money?
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Sihle N's update09 May 2022, 10:57
Reviewer Update
Is my case still being investigated or what cos I have not received any correspondence from you regarding this matter. When are you going to refund my money?