NM
Nkosazana M
1 reviews | Active since Mar 2022
29 Mar 2022, 11:06
********** debit order
I am very disappointed and appalled that I was ****med R1,400.70 by Clientele. As a pensioner I communicated with their consultant that I will not afford this product they were offering and I have never once authorised them to debit my funds.
On Sunday the mentioned amount was taken from my account and I want it now. Such company ******** elderly people.
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Replies (4)
Clientele Life's replyOfficial
29 Mar 2022, 12:41Dear Nkosazana M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply29 Mar 2022, 12:41
Official
Dear Nkosazana M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
NM
Nkosazana M's updateReviewer Update
30 Mar 2022, 12:09I don't know what you need to investigate and escalate as you indicated that you will refund me within 48 hrs., which means I'm expecting my funds tomorrow (31 March 2022).
Further this was CANCELLED on the 19th of November 2021, check the WhatsApp you indicated we should use. Furthermore check the recordings of the same day where you called and enquired why I was cancelling, I stated that as a Pensioner I will not be able to afford this policy. Now you stole 1440,70 from my account for something I did not authorize. Company like that has no ethics, I want my money by TOMORROW. The worst ******* behaviour is that this was not even a debit order you created it as a transaction so that I should not reverse it, your cruelty in elderly people is despicable, I WANT MY MONEY CLIENTELE.
Further this was CANCELLED on the 19th of November 2021, check the WhatsApp you indicated we should use. Furthermore check the recordings of the same day where you called and enquired why I was cancelling, I stated that as a Pensioner I will not be able to afford this policy. Now you stole 1440,70 from my account for something I did not authorize. Company like that has no ethics, I want my money by TOMORROW. The worst ******* behaviour is that this was not even a debit order you created it as a transaction so that I should not reverse it, your cruelty in elderly people is despicable, I WANT MY MONEY CLIENTELE.
NM
Nkosazana M's update30 Mar 2022, 12:09
Reviewer Update
I don't know what you need to investigate and escalate as you indicated that you will refund me within 48 hrs., which means I'm expecting my funds tomorrow (31 March 2022).
Further this was CANCELLED on the 19th of November 2021, check the WhatsApp you indicated we should use. Furthermore check the recordings of the same day where you called and enquired why I was cancelling, I stated that as a Pensioner I will not be able to afford this policy. Now you stole 1440,70 from my account for something I did not authorize. Company like that has no ethics, I want my money by TOMORROW. The worst ******* behaviour is that this was not even a debit order you created it as a transaction so that I should not reverse it, your cruelty in elderly people is despicable, I WANT MY MONEY CLIENTELE.
Further this was CANCELLED on the 19th of November 2021, check the WhatsApp you indicated we should use. Furthermore check the recordings of the same day where you called and enquired why I was cancelling, I stated that as a Pensioner I will not be able to afford this policy. Now you stole 1440,70 from my account for something I did not authorize. Company like that has no ethics, I want my money by TOMORROW. The worst ******* behaviour is that this was not even a debit order you created it as a transaction so that I should not reverse it, your cruelty in elderly people is despicable, I WANT MY MONEY CLIENTELE.
Clientele Life's replyOfficial
30 Mar 2022, 15:42Dear Nkosazana M
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
We trust you find this in order and Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
We trust you find this in order and Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Clientele Life's reply30 Mar 2022, 15:42
Official
Dear Nkosazana M
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
We trust you find this in order and Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
We trust you find this in order and Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
NM
Nkosazana M's updateReviewer Update
21 Feb 2023, 19:27Monica Ngubane, I sent both ID copy and bank statement, why do you keep on requesting the same things? Check your e-mails I sent these 10 times!!! I'm sick and tired of your services, I need my money.
NM
Nkosazana M's update21 Feb 2023, 19:27
Reviewer Update
Monica Ngubane, I sent both ID copy and bank statement, why do you keep on requesting the same things? Check your e-mails I sent these 10 times!!! I'm sick and tired of your services, I need my money.