ML
Malebo L
1 reviews | Active since Sept 2021
25 Sept 2021, 23:27
********** debit order
Last month I was approached by one of your agents . They asked for my age , I told them I was 18 . I was then told that they would check if I qualify for a student discount policy, and I would receive a call from clientel .
I then noticed on my capitec app that there would be a debicheck the following, and I then requested a call from clientel ,which I indeed received. I told the agent that I want to cancel the order , and he told me that clientel would not debit any money from my account.
I am now shocked as R390 has been taken from my account. Please reverse it, as it is the last money I had to buy food for the next coming month. Please cancel this policy.
Malebo Legodi BA***
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
27 Sept 2021, 11:29Dear Malebo L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply27 Sept 2021, 11:29
Official
Dear Malebo L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
27 Sept 2021, 12:15Dear Malebo L
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind Regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind Regards,
Market Conduct Team
Clientele Life's reply27 Sept 2021, 12:15
Official
Dear Malebo L
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind Regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind Regards,
Market Conduct Team