********** debit order

I woke up yesterday morning to a debit order from Clientele for R270. The problem with this is that I have never in my life spoken to a single representative from clientele regarding a policy. When I called them, I was told that I have agreed to a policy since the 24th of January. However, not a single person can send me the documentation or phone call recording to confirm their statement. So I feel that somewhere ***** has happened on a serious level to get me signed up for a policy without even contacting me and even worse, clientele somehow managed to get hold of my confidential banking details to be able to take money out of my account without consent which is another term for theft. It makes me very unhappy to know that not a single person working at Clientele can fix this issue. Not only dis they take my money, but now it costs me money to rectify a company's *****. Very angry to say the least