OM
Oyisa M
1 reviews | Active since Dec 2022
07 Dec 2022, 14:29
********** DEBICHECK
Clientele deducted R430 from my account through a debicheck i can't reverse/dispute. I tried to contact Clientele to enquire about the policy I was signed up for without my consent/approval so it can be canceled and they refund my money back because I am a student with no income to pay for a funeral policy I can't afford and don't want.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
08 Dec 2022, 10:14Dear Oyisa M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply08 Dec 2022, 10:14
Official
Dear Oyisa M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
OM
Oyisa M's updateReviewer Update
12 Dec 2022, 18:09Four days have passed since an investigation has been started, I have not been updated about the investigation. Clientele has not called me to solve the problem at hand. I have not received a call/email that states a policy that was opened under my name has been canceled which leads me to believe - no investigation has been started and Clientele Life conducts it's business **********ly because I did not sign up for a policy and I can't pay for something I do not want! I am still demanding my money is paid back into my account because I am in no means to have a life policy because I do not work. The service I've been getting at Clientele is unfair and would like for Clientele to contact me through the provided contact details because I can't get through to them.
OM
Oyisa M's update12 Dec 2022, 18:09
Reviewer Update
Four days have passed since an investigation has been started, I have not been updated about the investigation. Clientele has not called me to solve the problem at hand. I have not received a call/email that states a policy that was opened under my name has been canceled which leads me to believe - no investigation has been started and Clientele Life conducts it's business **********ly because I did not sign up for a policy and I can't pay for something I do not want! I am still demanding my money is paid back into my account because I am in no means to have a life policy because I do not work. The service I've been getting at Clientele is unfair and would like for Clientele to contact me through the provided contact details because I can't get through to them.
Clientele Life's replyOfficial
20 Dec 2022, 13:43Dear Oyisa M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order.
RegardsMarket Conduct
RegardsMarket Conduct
Best regards,
Clientele Life's reply20 Dec 2022, 13:43
Official
Dear Oyisa M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order.
RegardsMarket Conduct
RegardsMarket Conduct
Best regards,
OM
Oyisa M's updateReviewer Update
31 Jan 2023, 12:58*** is the number to get me on
OM
Oyisa M's update31 Jan 2023, 12:58
Reviewer Update
*** is the number to get me on