ZT
Zonke T
1 reviews | Active since May 2019
27 Jul 2021, 15:54
********** activity
Clientele deducts monies from my account without me having signed a contract with them, they don't even do a proper follow up with their consultants if they have people's signatures. I plan to open a case against clientele
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Replies (2)
Clientele Life's replyOfficial
28 Jul 2021, 09:55Dear Zonke T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply28 Jul 2021, 09:55
Official
Dear Zonke T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Aug 2021, 16:17Dear Zonke T,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you.
Should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you.
Should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards,
Market Conduct
Clientele Life's reply02 Aug 2021, 16:17
Official
Dear Zonke T,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you.
Should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you.
Should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards,
Market Conduct