KM
Keneuwe M
1 reviews | Active since Sept 2020
26 Jan 2021, 13:43
**********
I hate this company. I had cancelled my policy a month ago but still the have beed deducting money from my account. I sent them countless messages, finally they said it has been cancelled but when i ask them about why they took money from my account even afrer cancelling i didn't get a clear answer they should just stop this. I need my money back. How can they still deduct money even after cancelling my policy. Worst part i can't even dispute it. Anyone who got their refund please tell me.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
27 Jan 2021, 16:11Dear Keneuwe M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply27 Jan 2021, 16:11
Official
Dear Keneuwe M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
28 Jan 2021, 09:59Dear Keneuwe M, We confirm that our attempt to contact you on the contact number provided to address all raised concerns resulted in no success. Your policy has been terminated. Our feedback regarding the concerns raised refers: Regarding your cancellation dispute, our records indicate that a cancellation request was received by our Offices on even date that the policy was terminated. We therefore confirm that your premium for the policy in question was reversed by your respective bank. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply28 Jan 2021, 09:59
Official
Dear Keneuwe M, We confirm that our attempt to contact you on the contact number provided to address all raised concerns resulted in no success. Your policy has been terminated. Our feedback regarding the concerns raised refers: Regarding your cancellation dispute, our records indicate that a cancellation request was received by our Offices on even date that the policy was terminated. We therefore confirm that your premium for the policy in question was reversed by your respective bank. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life