*****S

NEVER EVER TAKE OUT A POLICY WITH THESE PEOPLE!!!!

I am utterly frustrated and have laid a complaint with the relevant insurance ombudsman. I have given up hope of receiving my refund from these people so let this be a deterrent for any one who actually reads reviews before doing business.

I took out a funeral policy with clientele for my family on 18 February 2021. I was promised policy documents by the time the call was hanged up. I never received these documents as is the case with many of the other review I have read.

I proceeded to download the app in the hopes of getting my policy documents. To my astonishment only 1 person was covered.

I was quoted a premium of R328 for 2 parents and my partner at R20 000.00 each. Upon checking the policy documents the quote covered only myself and 1 parent at R5000.00 a quarter of what the cover was supposed to be.

I cancelled the policy 26 February 2021 and got an email confirmation of the cancelation. They then proceeded to debit my bank account 04 March 2021 and when I queried this I was advised to send an email for a refund. Xoliswa Majola then rep**** to my email stating 'Their premium was unmet and there is no refund due".

I proceeded to send a copy of the SUCCESFUL DEBIT RECEIPT and numerous follow up emails and have not received any response since.

The use a debicheck which allows them to go directly into your account and not through the bank which makes it impossible for the bank to reverse these transactions.

DO NOT GIVE THESE PEOPLE YOUR BANK ACCOUNT NUMBER!!!!!