gL
gomo L

1 reviews | Active since Dec 2019

18 Dec 2019, 13:45

*****LENT POLICY AND ********L DEBIT OREDR

i have been de*****ed and a policy which I dont know wht it is for was taken by a broker at clintel on my behalf, according to data I took the policy on the 9th which is a lie, I got notified by my bank that there is an amount to be deducted last week on the 13th, which is not even my payday. I immedietely contact clientell, the lady who assisted me conformed that all details captured on the system do not match any of mine, residential address, emails, contact numbers even thereof i laid a complaint so there can be investigations.

Today a very rude lady calls me to tell after investigations they discovered that I completed a form to take up this policy,

I am told to take up time from work and go to the police station to make an affidavit that I really did not take this policy, in other words, clientell would rther protect a ***** in their company and accuse me of lies hence I must take nup a sworn oath to say I did not.

I cannot believe such a level of dishonesty, so much unprofessionalism and exploitation this *****ed clientell company practices.

My finances at risk and most probably my bank account to be cleaned by a bunch of ****** kept by Clientell offices.

I am annoyed to the core and will not leave this without justice, who in this day and age completes forms? for a mere fact that they could not find any info when I did a query and eventually laid a complaint, where does all of sudden a form comes from ********** ********** FRAUSDETERS BROOKERS MISPRESANTING AND HACKING PEOPLE'S ACCOUNT

YOUR RESOLUTIION AND DISPUTE DEPARTMENT IS OF SO MUCH SHAME AND DO NOT EVEN CARE ABOUT YPUR OWN REPUTATION BY KEEPING A BUNCH OF UNPROFESSIONAL INVESTIGATIVE COMPLAINTS HANDLING STAFF

I AM OPENING A CASE OF ***** AND MAKE SURE NONE OF MY DATA IS STILL IN YOUR DATABASE,

DISGUSTED

0
Replies (2)
Clientele Life
Clientele Life's reply18 Dec 2019, 14:02
Official
Dear gomo L,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Lindiwe Mabizela

Service Support Specialist
Clientele Life
Clientele Life's reply24 Dec 2019, 08:36
Official
Dear gomo L,

Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.  

The policy was taken through one of our new channels and we now have put in checks in place to prevent this from happening again.  We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. It was confirmed that we have removed your details from our database and that no further debit orders should be taken from your bank account.  The escalation process was also discussed and sent to you via SMS. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Compliance Department