*****ent Debit

Clientele debited R368.00 and I reversed the money. The next month clientele debited again and I went to the bank to reverse the money and I realized clientele has blocked the reversal process. My bank send me of the debit order mandate about clientele, I didn't approve the mandate to my surprise clientele managed to debit for 3 months. I called clientele to cancel the policy and I asked the consultant to give me the details of the policy more especially the address and the beneficiary. I was given the Khayelitsha in the Western Cape province and beneficiary as Amohelang as I asked the surname to be spelled which was wrong. They asked me to fax the affidavit of which I did, the gave me the arbitrator email address, the asked for my ID number and and contacts but to no avail. To date since I begged clientele to deposit my money they haven't even called me. Please help