1 reviews | Active since Oct 2017
*****! Will be taking this further as it is *******.
I am NOT a client of Clienteles, yet I have R292 getting deducted off my account every month. After emailing them and having no response, I phoned them today. I was told they could see I had a funeral cover under my name, which was "clearly under someone elses name". Apparently someone has been allocated to "investigate", which will take OVER 3 WEEKS!. This is unacceptable. This is ***** and I would like my refund otherwise I will be taking this further. There are dozens, if not hundreds, of complaints regarding the same thing. I do not know how their processes work, but how do you deduct from someones account when the name does not match the banking details?? I am not willing to wait weeks for this. My ref number is : CER528465.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
By now you have been contacted by our Compliance Investigator (Thandeka Ncala). We have confirmed a solution moving forward and would like to take this opportunity to apologise for any inconvenience this may have caused you.
We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us directly.
Yours sincerely,
Compliance Team
By now you have been contacted by our Compliance Investigator (Thandeka Ncala). We have confirmed a solution moving forward and would like to take this opportunity to apologise for any inconvenience this may have caused you.
We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us directly.
Yours sincerely,
Compliance Team