1 reviews | Active since Jan 2021
***** / **** - via debicheck on Capitec acc
***** / **** - via debicheck on Capitec acc: I received an automated response so far from this company. AND it CAN ONLY be that BANK & THEIR staff is in cahoots as Debicheck is supposed to be secure! This is the 2nd time that I got ****med via your company. It seems that your salespeople will rather **** people that don't watch their bank accounts than get an honest sale. I was never contacted by anyone neither did I authorise a debicheck. PLEASE CLEAN OUT THE ROT IN YOUR COMPANY. I WANT this matter RESOLVED, i.e. MY MONEY REFUNDED IN FULL, by Fri 6 Aug 2021. Transaction Details 23/07/2021 Debicheck Payment ***): Inclientel (BA***) 325.00 Transaction date: 23/07/2021 Posting date: 23/07/2021 Long description: INCLIENTELBA***723DEBICHECK *** Status: Processed Type: Debicheck Payment Capitec *** Fee: 3.50
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjies has been in contact with you to provide the necessary feedback.
As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you.
Should you require any further assistance in this regard, please feel free to contact us again.
Kind regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjies has been in contact with you to provide the necessary feedback.
As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you.
Should you require any further assistance in this regard, please feel free to contact us again.
Kind regards,
Market Conduct Team