TS
TEBOGO S
1 reviews | Active since May 2011
13 May 2021, 08:43
***** policies
Please confirm if here will be a debit this month? The policy got cancelled last month and you still deducted. I need this info ASAP to prepare myself.
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Replies (2)
Clientele Life's replyOfficial
13 May 2021, 09:03Dear TEBOGO
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply13 May 2021, 09:03
Official
Dear TEBOGO
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
17 May 2021, 15:45Dear TEBOGO,
As per our telephonic discussion, feedback regarding your concerns has been provided. With reference to the debit order after cancellation, it was explained that we do require a notice of at least 31 day’s notice period to no longer submit any debit orders with your bank and that our records indicate that the last debit confirmed for the policy in question was for the month of April 2021.. Furthermore, upon contacting you we explained that there would not be any further deductions from your bank account and you confirmed that you now understand.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
As per our telephonic discussion, feedback regarding your concerns has been provided. With reference to the debit order after cancellation, it was explained that we do require a notice of at least 31 day’s notice period to no longer submit any debit orders with your bank and that our records indicate that the last debit confirmed for the policy in question was for the month of April 2021.. Furthermore, upon contacting you we explained that there would not be any further deductions from your bank account and you confirmed that you now understand.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
Best regards,
Clientele Life's reply17 May 2021, 15:45
Official
Dear TEBOGO,
As per our telephonic discussion, feedback regarding your concerns has been provided. With reference to the debit order after cancellation, it was explained that we do require a notice of at least 31 day’s notice period to no longer submit any debit orders with your bank and that our records indicate that the last debit confirmed for the policy in question was for the month of April 2021.. Furthermore, upon contacting you we explained that there would not be any further deductions from your bank account and you confirmed that you now understand.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
As per our telephonic discussion, feedback regarding your concerns has been provided. With reference to the debit order after cancellation, it was explained that we do require a notice of at least 31 day’s notice period to no longer submit any debit orders with your bank and that our records indicate that the last debit confirmed for the policy in question was for the month of April 2021.. Furthermore, upon contacting you we explained that there would not be any further deductions from your bank account and you confirmed that you now understand.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
Best regards,