GZ
Gugu Z
1 reviews | Active since Oct 2019
21 Feb 2022, 05:49
***** of deductions and no refunds on canceled policy
I have been consulting with Clientele to refund my premiums and stop persal deductions but they have not done that for a couple of times. Where is this money going.
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Replies (2)
Clientele Life's replyOfficial
14 Apr 2022, 15:00Dear Gugu Z
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply14 Apr 2022, 15:00
Official
Dear Gugu Z
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
20 Apr 2022, 15:09Dear Gugu Z,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and outlined all raised concerns regarding the cancellation of the policy.
As per the discussion, we have also explained the refund process and the remaining balance that needs to be paid back to you within the next 5 days.
We would like to take this opportunity to apologize for any inconvenience caused in this regard and we assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time however do feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply20 Apr 2022, 15:09
Official
Dear Gugu Z,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and outlined all raised concerns regarding the cancellation of the policy.
As per the discussion, we have also explained the refund process and the remaining balance that needs to be paid back to you within the next 5 days.
We would like to take this opportunity to apologize for any inconvenience caused in this regard and we assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time however do feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life