BI
Bolaji I

1 reviews | Active since Oct 2015

08 Aug 2016, 06:45

*****!!! *****!!!! *****!!! i am sick and tired of clientel!!!!! i will take it further i promise you!!!!! worst company ever!!!!!

<p>I dont know how clientel got my account number or got approval to debit my account, i really dont know what product i have with them but every month i am being debited R230 refrence number ********** 37, i really don know for what, this as been happning since april, everytime clientel debits me i have to call my bank to reverse it and sometimes they debit me on the 8th when all my money as been transferd to my savings account which is actually messing up my account because i want to buy a car, i have complained to them i event went to hello peter to complain they called me to assure me that my account will be canceld but still i am being debited by them, i have had enough i hate clientel, it is the worse company i have seen none of my friends or colleague or family will have anything to do with them, and i promise if i am debited one more time i will go to the media to explain my story and warn people about clientel, i didnt even sign up with you guys and it is hard to get out now what if i did sign up with you guys, like i am really really fed up!!!! one more debit order from you guys and i will take it further i promise but just be assure that in the near future i will never ever have anything to do with you guys even if i need your services.</p>

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Replies (2)
Clientele Life
Clientele Life's reply08 Aug 2016, 07:15
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely

Benita Steyn

Service Recovery Specialist

Clientele Life
Clientele Life's reply12 Aug 2016, 05:42
Official

Thank you for raising your concerns and bringing this matter to our attention.

At the outset we would like to apologise for any inconvenience caused.

By now you have been contacted by our Investigator (Johannah Cele), who provided you with feedback in terms of your dispute, and who also confirmed the necessary refund due.

We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard please feel free to contact us again.

Kind regards,

Elsa Fourie

Compliance Department