***** ! DRAUD! ***** !

Clientele is the worst company by far when it comes to customer service.

They mis-sold me a policy plan in DECEMBER and also never sent me the policy agreement document till July 2020. They have been debiting the amounts every single month without fail. I escalated the issue am weeks ago and received a call from one of their employees who advised that she is dealing with my complaint. She openly advised that this was a miselling of service which I deem as ***** by the way. I believe that the gentleman in question is one of your seasoned agents by the name of Onkgopotse Shikoane.

All along I am under the impression that I am paying for 5 members at the value of R100K cover for each member to my surprise I have just been made aware that the amount covered is only for 5K for each member. This amount was sold and repeated to me on the call by this disgraceful gentleman.

To simplify my frustration to Clientele :

Your company has caused a lot of convenience for the time and money at the back of lost to the mis-selling or rather *****. I had enough opportunity to make a well informed decision on the service provider of my choice but NO you rather felt it was better to misinform and get me into a lousy policy.

.Assessing the situation quite closely, I don't think you are doing enough to prevent these issues at first hand and I am convinced that this will continue with many other customers moving forward given the "don't care attitude "you have for your clients. A company as big as yours should be placing strong controls in the sales front to avoid and prevent such issues from arising. We can all agree that this was a clear cut issue of ***** and all I got from your agent is an apology and some rather pathetic story that the agent involved will be taken to a disciplinary enquiry. This tells me that you are somewhat used to this level of disgraceful service such that you have placed yourselves in a bad position to make a good judgement on an issue of this magnitude.

Are you even able to make a clear cut distinction between a ***** issue and a service detriment issue. I wonder if you know your responsibility when dealing with both issues ? I am not convinced !!!

I can safely say that all your staff are poor at dealing with customers - it tells me that you don't have enough invested in developing and training your staff to deal with customers the quality and efficiency required.

take time and listen to the calls from your agents and tell me if you are convinced that is the standard that you really want to deliver to your loay paying customers ? I am not even making an insurance claim yet but based on the calls that I have dealt with including the one I dealt with tonight with Johannah can be summarised in one word - ********** service . The lady dropped the call twice without even considering any consequence due to pure NEGLIGENCE and INCOMPETENCE.

This is the level of culture in your company and you claim to be a reputable company.

I will be waiting for your call, failure to which i will escalate further.

You need to tell what is it that your business is going to do to fix this and I need a call from your ASAP.

Look out on social media