TM
Thapelo M
1 reviews | Active since Feb 2023
28 Feb 2023, 08:42
*****
Clientele debited money without my consent. Their consultant told me to reguster with them and they will call to confirm my details. They have de*****ed me
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
28 Feb 2023, 09:46Dear Thapelo M
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Lindiwe Mabizela
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Lindiwe Mabizela
Service Support Supervisor
Clientele Life
Clientele Life's reply28 Feb 2023, 09:46
Official
Dear Thapelo M
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Lindiwe Mabizela
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Lindiwe Mabizela
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
03 Mar 2023, 16:29Dear Thapelo M
Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards,
Market Conduct
Clientele Life's reply03 Mar 2023, 16:29
Official
Dear Thapelo M
Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards,
Market Conduct