BC
Bhekinkosi C
1 reviews | Active since May 2022
04 May 2022, 16:06
***** by clientele
Clientele is **********ly taking a debit order from my account, I have never joined and they have debited twice. I reversed the amount for the one deduction and called clientele to urgently cancel this, the agent had the nerve to say that they will cancel but they can not refund me, I want my money back.
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Replies (2)
Clientele Life's replyOfficial
05 May 2022, 08:11Dear Bhekinkosi christopher C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply05 May 2022, 08:11
Official
Dear Bhekinkosi christopher C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
06 May 2022, 14:59 Dear Bhekinkosi christopher C Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
The escalation process was sent to your cell number.
We trust you find this in order and should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
The escalation process was sent to your cell number.
We trust you find this in order and should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Best regards,
Clientele Life's reply06 May 2022, 14:59
Official
Dear Bhekinkosi christopher C Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
The escalation process was sent to your cell number.
We trust you find this in order and should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
The escalation process was sent to your cell number.
We trust you find this in order and should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Best regards,