HK
Heine K
1 reviews | Active since Jul 2017
02 Feb 2022, 09:32
***** and THEFT!
*****!!! July 2022 They started to deduct money from my account and I have not contact from anyone from Clientele, not even telemarketer. Eventually they stopped the so called policy and refunded my a month later. NOW They deducted again! The same scenario!!! Where id they get my banking details in the first place? Ho can they create a policy for someone that have not app**** for one? Its ***** AND THEFT!!!
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Replies (2)
Clientele Life's replyOfficial
02 Feb 2022, 09:48Dear Heine K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply02 Feb 2022, 09:48
Official
Dear Heine K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
14 Feb 2022, 10:30Dear Heine K,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. The refund process was explained and we trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Kind regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. The refund process was explained and we trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Kind regards,
Market Conduct
Clientele Life's reply14 Feb 2022, 10:30
Official
Dear Heine K,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. The refund process was explained and we trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Kind regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. The refund process was explained and we trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Kind regards,
Market Conduct