***** AFTER CANCELING A POLICY

After cancelling a new hospital cover I didn't want in July. Clientele debited my account in August. I reversed the debit order and send an online cancellation and called the call centre. don't remember who i spoke to but was promised that the policy was cancelled. immediately after reversing my debit order another debit order went off the same day within an hour on a different reference. i reversed that debit order too. on the 01st of September another debit order went off and i quickly went to reverse it. I immediately called the call center and was told that there was no record of my cancelation. This particular consultant assured me that the debit order was now cancelled. 23rd Sept another debit order went off! IM FURIOUS I called the call center again 2ask what the hell? i found out I WAS PAYING SOMEONE ELSE'S POLICY THAT WAS LINKED TO MY NAME AND GOING OFF MY ACCOUNT FOR 2 MONTHS STRAIGHT! i was transferred to a team lead where I demanded to know why this has been going on my account but the two previous consultants couldn't pick up and let me know in August. He refused to tell me who was responsible. 2 days l8r = no call, just a ref MC94900, was promised solution on23rd