SZ
Siya Z
1 reviews | Active since Dec 2021
01 Dec 2021, 03:08
*****
I have no idea why My account is being debited I have no business with you guy's I am a student and unemployed you keep debiting My account stop what you doing I've never given you The authority to debit My account remove my details from your systems I request for a reversal aswell
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
01 Dec 2021, 09:32Dear Siya Z
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Dec 2021, 09:32
Official
Dear Siya Z
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
SZ
Siya Z's updateReviewer Update
01 Dec 2021, 12:18Am still not happy with the response they gave as they say that there is a record of me agreeing everything I don't remember me agreeing to that I even have proof that for the whole of November I HV been declining their offer I just want to know how they got into my account and I just want to listen to the recording am so disappointed on how would they debit an unemployed person and still do not want to give me refund.
SZ
Siya Z's update01 Dec 2021, 12:18
Reviewer Update
Am still not happy with the response they gave as they say that there is a record of me agreeing everything I don't remember me agreeing to that I even have proof that for the whole of November I HV been declining their offer I just want to know how they got into my account and I just want to listen to the recording am so disappointed on how would they debit an unemployed person and still do not want to give me refund.
Clientele Life's replyOfficial
03 Dec 2021, 11:03Dear Siya Z
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
Should you remain unhappy with our response kindly, follow the escalation process which has been sent to you via SMS
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
Should you remain unhappy with our response kindly, follow the escalation process which has been sent to you via SMS
Regards,
Market Conduct
Clientele Life's reply03 Dec 2021, 11:03
Official
Dear Siya Z
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
Should you remain unhappy with our response kindly, follow the escalation process which has been sent to you via SMS
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
Should you remain unhappy with our response kindly, follow the escalation process which has been sent to you via SMS
Regards,
Market Conduct