MVDM
Mpumelelo Van Der Mashabela
1 reviews | Active since Dec 2020
17 Dec 2020, 03:06
*****
I'd like to report a ***** that your consultant are doing I was asked to check for how much I qualify and with that they told me I must ignore a message that will say they gonna debit on the 23rd of every month and they said they will call me to confirm on whether I qualify or not and I have been trying to call their call centre but they're just too busy so im at a point whereby if they dont refund me my two payments I'm gonna walk in their branches going crazy......So please kindly assist me and the guy who made all of this is Linda Nhlapho one of clienteles consultants
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Replies (2)
Clientele Life's replyOfficial
17 Dec 2020, 10:29Dear Mpumelelo Van Der Mashabela
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply17 Dec 2020, 10:29
Official
Dear Mpumelelo Van Der Mashabela
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
18 Dec 2020, 16:14Dear Mpumelelo Van Der Mashabela
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Clientele Life's reply18 Dec 2020, 16:14
Official
Dear Mpumelelo Van Der Mashabela
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct