TD
Thobeka D
1 reviews | Active since Mar 2015
01 Dec 2021, 19:16
*****
I received an SMS from clientele to say I have taken a policy? Can I ask why this is the case as I have continuously rejected taken a policy!
This is ***** should I find I was signed up without giving consent. I would like to understand how clientele can do this?
Please remove me from your data base! Cancel that policy!.
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Replies (2)
Clientele Life's replyOfficial
01 Dec 2021, 20:16 Dear Thobeka D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Dec 2021, 20:16
Official
Dear Thobeka D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
17 Dec 2021, 12:45Dear Thobeka D
Thank you for bringing this matter to our attention.
We acknowledge your concerns and we confirm that we have investigated the concerns raised and Monica Ngubane has provided you with feedback.
At the outset we would like to apologise for any inconvenience this may have caused you.
Furthermore, we confirm that your details have been forwarded to our Marketing department to remove you from our database.
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
Regards,
Market Conduct
Clientele Life's reply17 Dec 2021, 12:45
Official
Dear Thobeka D
Thank you for bringing this matter to our attention.
We acknowledge your concerns and we confirm that we have investigated the concerns raised and Monica Ngubane has provided you with feedback.
At the outset we would like to apologise for any inconvenience this may have caused you.
Furthermore, we confirm that your details have been forwarded to our Marketing department to remove you from our database.
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
Regards,
Market Conduct