ZM
Zamkele M
1 reviews | Active since Oct 2016
27 Jan 2022, 09:38
*****
I noticed last year November that Clientele has been deducting money from my persal and I called them to report that I have never taken any policy with then I don't understand how they managed to to deduct my money.. Since last year I have been calling them to try and get my refund with no help everytime I call them agents just say someone will call me back till now nobody has Called me back. They start deducting R418 since August 2021... I am very frustrated and disappointed in the service I get everytime when I call in I get transferred from agent to agent....
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
27 Jan 2022, 09:57Dear Zamkele M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply27 Jan 2022, 09:57
Official
Dear Zamkele M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
14 Feb 2022, 09:52Dear Zamkele M
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct Department has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. Should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct Department has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. Should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Market Conduct Team
Clientele Life's reply14 Feb 2022, 09:52
Official
Dear Zamkele M
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct Department has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. Should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct Department has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. Should you require any further assistance in this regard, please feel free to contact us again. Kind regards,
Market Conduct Team