1 reviews | Active since Oct 2013
This company has ********** working for them, In June I got a call from a salesperson offering me their funeral plan. I told the guy that I was not interested and he dropped the phone. Same month towards month end I receive a notification from my bank regarding clientele debit order. I was very surprised because I never gave him my banking details and I told the guy I was not going to take the funeral plan. I then called their call centre they apologised and assured me that an investigation will take place and they will get back to me. Till to date, no one from the client services has contacted me. In July I received two calls from their sales department selling me a policy, I got very annoyed and called their call centre again then I was assisted by a guy named Sibabatho Mtsipa who assured me that their complience officer will call me and I also asked him to remove my name from their database and he said he will do so. I never received any feedback till today, instead, I received another call from their sales department selling me a policy. I DONT KNOW WHAT MUST I DO FOR THIS COMPANY TO STOP CALLING ME. I called them again to speak to their complains department guess what.... they could not put me through to them because I don't have a reference number. What kind of a company is this? can't I complain if I am not happy with how they do things? They then promised me that a manager will call me but I know it won't happen. People think twice before doing business with them
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Dear mbalitha55
By now you have been contacted by our Compliance Team, who has confirmed a solution moving forward.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust this is all you require however, should you require any further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Team
Best regards,
Dear mbalitha55
By now you have been contacted by our Compliance Team, who has confirmed a solution moving forward.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust this is all you require however, should you require any further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Team
Best regards,
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