WwtkK
Who wants to know? Koena
1 reviews | Active since Nov 2017
29 Dec 2017, 16:18
*****
<div>Good afternoon I opened an investment plan at IFA on August 2017 now it happend that i wont be able to carry on with the plan i called them on October telling them that i cant carry on. They explained to me that IFA will withdraw money for the last time on November. My mom sent me money on the 13th of December , they withdrew money now i got paid at work they withdrew money again.. they withdrew money twice this money while i asked them to deactivate the policy.. i need them to pay back my money as soon as possible..</div>
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Replies (5)
Clientele Life's replyOfficial
02 Jan 2018, 07:13Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's reply02 Jan 2018, 07:13
Official
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's replyOfficial
03 Jan 2018, 15:41Please note that the complaint lodged was received and the contents noted regarding the cancellation of your Foundation Plan.
We have attempted to contact you on 03 January 2018 on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you on 04 January 2018 to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Best regards,
Clientele Life's reply03 Jan 2018, 15:41
Official
Please note that the complaint lodged was received and the contents noted regarding the cancellation of your Foundation Plan.
We have attempted to contact you on 03 January 2018 on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you on 04 January 2018 to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Best regards,
Clientele Life's replyOfficial
04 Jan 2018, 14:16Thank you for bringing your concerns to our attention.
As per telephonic discussion we confirmed that your policy has since been cancelled and there will be no further debit orders raised to your account. We further confirmed the reason the policy was not cancelled upon your initial request and provided you with a solution moving forward.
We would like to take this opportunity to apologise for the inconvenience caused in this regard.
You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Best regards,
Clientele Life's reply04 Jan 2018, 14:16
Official
Thank you for bringing your concerns to our attention.
As per telephonic discussion we confirmed that your policy has since been cancelled and there will be no further debit orders raised to your account. We further confirmed the reason the policy was not cancelled upon your initial request and provided you with a solution moving forward.
We would like to take this opportunity to apologise for the inconvenience caused in this regard.
You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Best regards,
WwtkK
Who wants to know? Koena's updateReviewer Update
06 Jan 2018, 05:54Thank you i trully wont hesitate i will call you again soon.
As per telephonic discussion you confirmed that you will refund me within 48 hours
WwtkK
Who wants to know? Koena's update06 Jan 2018, 05:54
Reviewer Update
Thank you i trully wont hesitate i will call you again soon.
As per telephonic discussion you confirmed that you will refund me within 48 hours
WwtkK
Who wants to know? Koena's updateReviewer Update
08 Jan 2018, 15:05To whoever it may concern
I received a call on 04th of January.. the consultant clarified everything and im greatful for that. Judith Mboweni was replying very well and now she is quiet.. i need to know what she meant when she said they will refund my money from October till December within 48Hours. Its been four days now
WwtkK
Who wants to know? Koena's update08 Jan 2018, 15:05
Reviewer Update
To whoever it may concern
I received a call on 04th of January.. the consultant clarified everything and im greatful for that. Judith Mboweni was replying very well and now she is quiet.. i need to know what she meant when she said they will refund my money from October till December within 48Hours. Its been four days now