1 reviews | Active since Oct 2015
Formal Complaint: Unsolicited Calls & Immediate Removal from Database
Dear Clientele Complaints Team,
I am writing to formally complain about repeated unsolicited calls I have been receiving from your organisation.
Since Tuesday, I have been contacted multiple times from the following numbers: • *** • ***
I have never requested to be contacted, nor have I given consent for my personal information to be used for marketing or telephonic contact. These calls constitute harassment and are in direct violation of the Protection of Personal Information Act (POPIA).
I hereby demand that: 1. My details are immediately removed from your database 2. All calls, marketing, and contact attempts cease with immediate effect 3. Written confirmation is provided that my information has been deleted
Should these calls continue, I will not hesitate to escalate this matter to the Information Regulator of South Africa.
This email serves as formal notice.
Regards, Nthabiseng Tshabalala
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Thank you for confirming receipt of my complaint.
Please note that my concern is not a query but a formal request for immediate removal of my personal details from your database, as I have never provided consent to be contacted.
I expect:
- Confirmation that my details have been deleted from all Clientele Life systems
- Confirmation that all telephonic and marketing contact has ceased
- Written feedback once the investigation has been concluded
I trust this will be handled urgently and in compliance with POPIA.
Kind regards,
Nthabiseng Tshabalala
Thank you for confirming receipt of my complaint.
Please note that my concern is not a query but a formal request for immediate removal of my personal details from your database, as I have never provided consent to be contacted.
I expect:
- Confirmation that my details have been deleted from all Clientele Life systems
- Confirmation that all telephonic and marketing contact has ceased
- Written feedback once the investigation has been concluded
I trust this will be handled urgently and in compliance with POPIA.
Kind regards,
Nthabiseng Tshabalala
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.