1 reviews | Active since Jan 2021
Formal Complaint and Request for Resolution
Formal Complaint and Request for Resolution
Dear Clientel Life Complaints Team,
I am writing to express my disappointment and frustration with the ongoing deductions from my account despite cancelling my policy in 2022. Additionally, the outstanding hospital claim from 2019 remains unsettled.
I request:
1. Immediate cancellation of deductions 2. Refund of payments made since policy cancellation 3. Settlement of the 2019 hospital claim
Please investigate and resolve this matter urgently. I have attached supporting documents for your reference.
If I do not receive a satisfactory response within the next 14 days, I will escalate the matter to the Long-term Insurance Ombudsman and FSCA.
Thank you for your attention to this matter.
Regards Monica Shezi
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life