AS
Abongile S
1 reviews | Active since Dec 2019
02 Dec 2019, 12:52
Forcin debit orders
Clientele are forcing the debit orders to continue to go off my bank account. I have made requests for them to cancel the policy I took out with them. I went as far as cancelling and placing a stop on the debit. My bank informed me that clientele changed the debit order details and locked the debit order. This is not fair from clientele side to do this to people
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Replies (2)
Clientele Life's replyOfficial
02 Dec 2019, 16:01Dear Abongile S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's reply02 Dec 2019, 16:01
Official
Dear Abongile S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
18 Dec 2019, 16:10Dear Abongile S At the outset I would like to apologize for the inconvenience caused regarding this matter. Please note that your request to withdraw funds from your Ultimate Foundation Plan was honoured on 05 December 2019 and your policy was cancelled as per your request. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Regards Vusumuzi DlaminiService Support Specialist
Best regards,
Clientele Life's reply18 Dec 2019, 16:10
Official
Dear Abongile S At the outset I would like to apologize for the inconvenience caused regarding this matter. Please note that your request to withdraw funds from your Ultimate Foundation Plan was honoured on 05 December 2019 and your policy was cancelled as per your request. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Regards Vusumuzi DlaminiService Support Specialist
Best regards,