Fooled me once!
In march of 2013 I took out 3 policies with clientele
In October 2017 I went on maternity leave and requested assistance as to how the company can assist as uif payments Is never done on time
To no availe
I wasn't helped
The policy lapsed after paying for so many years
I then received a SMS saying I should SMS cover to have my policy reinstated
I did this guy khaya called me
Said that he could help
Confirmed all details then the shock of my life came
Policy started from over cover amount dropped premium increased and he couldn't tell me why
I asked to speak to the supervisor who I could hear speaking to this guy and couldn't or wouldn't speak to me
I was told to contact another department I lost it with this guy!
Told him I'm going to lodge a complaint
My question is!!!! HOW THE HELL CAN A POLICY BE REINSTATED BUT WE START OVER!!!!
To my understanding to reinstate means to carry on
I'm so upset
U pay and pay your monthly premiums and they tell u they can assist I
I couldn't even get a reference number for this call
I'm going to go as far as I can to get this resolved
For such a big company they can help their customers supporting them for so long
This Is f'up
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Dear Karen Limburgh-Deerling
We confirm receipt of the concerns raised.
Regarding the communication sent to our offices for the arrangement of premium payments whilst on maternity leave, we confirm that we have no records which indicate such queries received.
As per discussion with our Compliance Investigator we have confirmed that the policy was reinstated correctly and as per the policy Terms and Conditions.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us.
Regards,
Compliance Department
Best regards,
Dear Karen Limburgh-Deerling
We confirm receipt of the concerns raised.
Regarding the communication sent to our offices for the arrangement of premium payments whilst on maternity leave, we confirm that we have no records which indicate such queries received.
As per discussion with our Compliance Investigator we have confirmed that the policy was reinstated correctly and as per the policy Terms and Conditions.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us.
Regards,
Compliance Department
Best regards,