Follow-up on Unresolved Complaint – Lack of Feedback

Dear Clientèle Life Customer Service, I am disappointment regarding the lack of follow-up on a complaint I lodged on the 2nd of July. At the time, I was informed that someone would contact me to assist with the investigation. I did receive a missed call and an SMS, and I immediately returned the call to the number provided. Unfortunately, with several attempts to reach the assigned person, I was unsuccessful as they were consistently unavailable. It has now been several days, and I have still not received any feedback or update on the progress of the issue. I find this lack of communication and disappointing, especially from a company that prides itself on customer service.