nF
nokuthula F
1 reviews | Active since Jan 2023
12 Apr 2024, 11:15
five years cash back ...policy claim
Good day
i have a problem with ky policy you told me that its a six month period when i app**** but when i tried to claim for my mother in 2018 u told me then that its a year waiting period..
Now i want to claim my 5 years cashback you guys are taking so long i have 10 years with the policy but you dragging my matter for so long
please attend this issue as soon as possible
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Replies (2)
Clientele Life's replyOfficial
12 Apr 2024, 11:19Dear nokuthula F,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply12 Apr 2024, 11:19
Official
Dear nokuthula F,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
12 Apr 2024, 11:20 Dear nokuthula F, Thank you for raising your concerns with us.
We confirm that we made contact with our policyholder to provide feedback and the best possible way forward regarding the concerns raised.
As per our telephonic discussion, we confirm that we have informed our policyholder of their policy status regarding the Clientele Ultimate Dignity Plan they held with us. We further explained the waiting period applicable to the respective policy and the cash back benefit was explained accordingly.
Our records indicate that the above-mentioned policy remains inactive. Should the policyholder wish to continue with the policy we encourage them to urgently contact us and we will gladly welcome them back as our valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
We confirm that we made contact with our policyholder to provide feedback and the best possible way forward regarding the concerns raised.
As per our telephonic discussion, we confirm that we have informed our policyholder of their policy status regarding the Clientele Ultimate Dignity Plan they held with us. We further explained the waiting period applicable to the respective policy and the cash back benefit was explained accordingly.
Our records indicate that the above-mentioned policy remains inactive. Should the policyholder wish to continue with the policy we encourage them to urgently contact us and we will gladly welcome them back as our valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Clientele Life's reply12 Apr 2024, 11:20
Official
Dear nokuthula F, Thank you for raising your concerns with us.
We confirm that we made contact with our policyholder to provide feedback and the best possible way forward regarding the concerns raised.
As per our telephonic discussion, we confirm that we have informed our policyholder of their policy status regarding the Clientele Ultimate Dignity Plan they held with us. We further explained the waiting period applicable to the respective policy and the cash back benefit was explained accordingly.
Our records indicate that the above-mentioned policy remains inactive. Should the policyholder wish to continue with the policy we encourage them to urgently contact us and we will gladly welcome them back as our valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
We confirm that we made contact with our policyholder to provide feedback and the best possible way forward regarding the concerns raised.
As per our telephonic discussion, we confirm that we have informed our policyholder of their policy status regarding the Clientele Ultimate Dignity Plan they held with us. We further explained the waiting period applicable to the respective policy and the cash back benefit was explained accordingly.
Our records indicate that the above-mentioned policy remains inactive. Should the policyholder wish to continue with the policy we encourage them to urgently contact us and we will gladly welcome them back as our valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life