TM
Tumi M
1 reviews | Active since May 2019
02 Sept 2026, 16:00
Financial services ****mers.
I will never recommend Clientèle to anyone. My experience has been extremely disappointing. Their handling of my complaint has left me feeling that customers are misled, and I have lost all trust in their service. Judith Mboweni is a lazy consultant.
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Replies (9)0
Replies (9)TM
Tumi M's updateReviewer Update
02 Sept 2026, 16:08I have been trying to cancel my Clientèle policy since February, and this has been an absolute nightmare.
On 30 April, I called and was promised a call back, but to this day, nobody has called me back. I called again in August, and a consultant finally managed to cancel my policy. Despite this, Clientèle is STILL debiting my account.
I then lodged a complaint with Judith Mboweni under reference CER818793 and was promised that I would be assisted within 48 hours. Those 48 hours have come and gone, yet my issue remains unresolved.
When I call for assistance, my calls are being disconnected. I am emotionally exhausted by this entire experience.
Based on my experience, I would NEVER recommend Clientèle to anyone. This has been an extremely frustrating and unacceptable experience.
On 30 April, I called and was promised a call back, but to this day, nobody has called me back. I called again in August, and a consultant finally managed to cancel my policy. Despite this, Clientèle is STILL debiting my account.
I then lodged a complaint with Judith Mboweni under reference CER818793 and was promised that I would be assisted within 48 hours. Those 48 hours have come and gone, yet my issue remains unresolved.
When I call for assistance, my calls are being disconnected. I am emotionally exhausted by this entire experience.
Based on my experience, I would NEVER recommend Clientèle to anyone. This has been an extremely frustrating and unacceptable experience.
TM
Tumi M's update02 Sept 2026, 16:08
Reviewer Update
I have been trying to cancel my Clientèle policy since February, and this has been an absolute nightmare.
On 30 April, I called and was promised a call back, but to this day, nobody has called me back. I called again in August, and a consultant finally managed to cancel my policy. Despite this, Clientèle is STILL debiting my account.
I then lodged a complaint with Judith Mboweni under reference CER818793 and was promised that I would be assisted within 48 hours. Those 48 hours have come and gone, yet my issue remains unresolved.
When I call for assistance, my calls are being disconnected. I am emotionally exhausted by this entire experience.
Based on my experience, I would NEVER recommend Clientèle to anyone. This has been an extremely frustrating and unacceptable experience.
On 30 April, I called and was promised a call back, but to this day, nobody has called me back. I called again in August, and a consultant finally managed to cancel my policy. Despite this, Clientèle is STILL debiting my account.
I then lodged a complaint with Judith Mboweni under reference CER818793 and was promised that I would be assisted within 48 hours. Those 48 hours have come and gone, yet my issue remains unresolved.
When I call for assistance, my calls are being disconnected. I am emotionally exhausted by this entire experience.
Based on my experience, I would NEVER recommend Clientèle to anyone. This has been an extremely frustrating and unacceptable experience.
Clientele Life's replyOfficial
02 Sept 2026, 18:26Dear Tumi M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Best regards,
Clientele Life's reply02 Sept 2026, 18:26
Official
Dear Tumi M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Best regards,
TM
Tumi M's updateReviewer Update
02 Sept 2026, 19:22That will never happen. You always apologise and never callback. I have been waiting for your call since 30th of April.
TM
Tumi M's update02 Sept 2026, 19:22
Reviewer Update
That will never happen. You always apologise and never callback. I have been waiting for your call since 30th of April.
Clientele Life's replyOfficial
02 Sept 2026, 21:19Dear Tumi M,
Thank you for your response.
Kindly note that our investigators will contact you during our office hours (8am to 4pm Monday to Friday), to provide feedback.
Yours sincerely,
Service Support
Clientèle Life
Thank you for your response.
Kindly note that our investigators will contact you during our office hours (8am to 4pm Monday to Friday), to provide feedback.
Yours sincerely,
Service Support
Clientèle Life
Best regards,
Clientele Life's reply02 Sept 2026, 21:19
Official
Dear Tumi M,
Thank you for your response.
Kindly note that our investigators will contact you during our office hours (8am to 4pm Monday to Friday), to provide feedback.
Yours sincerely,
Service Support
Clientèle Life
Thank you for your response.
Kindly note that our investigators will contact you during our office hours (8am to 4pm Monday to Friday), to provide feedback.
Yours sincerely,
Service Support
Clientèle Life
Best regards,
TM
Tumi M's updateReviewer Update
03 Sept 2026, 10:43Another 48 hours from @ClienteleLife? I’ve heard this promise before. At this point, I don’t want another deadline. I want my refund. Your calls are recorded right? Please listen to your call that Judith made, 48 hours was supposed to be yesterday at 2:30. How many 48 hours are you going to add to resolve my issue?? NOTE I CANNOT WAIT ANOTHER 48 hours!
TM
Tumi M's update03 Sept 2026, 10:43
Reviewer Update
Another 48 hours from @ClienteleLife? I’ve heard this promise before. At this point, I don’t want another deadline. I want my refund. Your calls are recorded right? Please listen to your call that Judith made, 48 hours was supposed to be yesterday at 2:30. How many 48 hours are you going to add to resolve my issue?? NOTE I CANNOT WAIT ANOTHER 48 hours!
TM
Tumi M's updateReviewer Update
03 Sept 2026, 12:22I am still waiting for the call that you promised during your office hours (8am to 4pm), to provide feedback. I have realised that everyone is trained to lie. When can I expect a call???
TM
Tumi M's update03 Sept 2026, 12:22
Reviewer Update
I am still waiting for the call that you promised during your office hours (8am to 4pm), to provide feedback. I have realised that everyone is trained to lie. When can I expect a call???
TM
Tumi M's updateReviewer Update
03 Sept 2026, 12:26 I was placed on hold for more than 30 minutes while the consultant supposedly checked what was happening with my refund. After keeping me on hold for that long, it honestly felt as though she was hoping that I would eventually give up and disconnect the call.
TM
Tumi M's update03 Sept 2026, 12:26
Reviewer Update
I was placed on hold for more than 30 minutes while the consultant supposedly checked what was happening with my refund. After keeping me on hold for that long, it honestly felt as though she was hoping that I would eventually give up and disconnect the call.
TM
Tumi M's updateReviewer Update
03 Sept 2026, 12:38Reference has changed from CER818793 to CER819631 why if I am ask??
TM
Tumi M's update03 Sept 2026, 12:38
Reviewer Update
Reference has changed from CER818793 to CER819631 why if I am ask??
Clientele Life's replyOfficial
04 Sept 2026, 14:44Dear Tumi M,
Thank you for speaking with our Service Recovery Team Leader on 03 September 2026 and 04 September 2026 to finalize this matter.
We are glad we could connect with you to personally apologize for the administrative delay and to confirm that the full refund for your May, June, and July 2026 premiums has been successfully paid and received.
To address your query regarding the reference numbers: your original reference number was updated to a new senior-level reference number. This was done because our Service Recovery Team logged a high-priority ticket specifically to investigate the service breakdown, bypass standard delays, and ensure your refund was processed on the same day.
Your Perks Plan cancellation and refund are now completely finalized.
Thank you for your feedback, which allows us to actively improve our service protocols.
Yours sincerely,
Service Support
Clientèle Life
Thank you for speaking with our Service Recovery Team Leader on 03 September 2026 and 04 September 2026 to finalize this matter.
We are glad we could connect with you to personally apologize for the administrative delay and to confirm that the full refund for your May, June, and July 2026 premiums has been successfully paid and received.
To address your query regarding the reference numbers: your original reference number was updated to a new senior-level reference number. This was done because our Service Recovery Team logged a high-priority ticket specifically to investigate the service breakdown, bypass standard delays, and ensure your refund was processed on the same day.
Your Perks Plan cancellation and refund are now completely finalized.
Thank you for your feedback, which allows us to actively improve our service protocols.
Yours sincerely,
Service Support
Clientèle Life
Best regards,
Clientele Life's reply04 Sept 2026, 14:44
Official
Dear Tumi M,
Thank you for speaking with our Service Recovery Team Leader on 03 September 2026 and 04 September 2026 to finalize this matter.
We are glad we could connect with you to personally apologize for the administrative delay and to confirm that the full refund for your May, June, and July 2026 premiums has been successfully paid and received.
To address your query regarding the reference numbers: your original reference number was updated to a new senior-level reference number. This was done because our Service Recovery Team logged a high-priority ticket specifically to investigate the service breakdown, bypass standard delays, and ensure your refund was processed on the same day.
Your Perks Plan cancellation and refund are now completely finalized.
Thank you for your feedback, which allows us to actively improve our service protocols.
Yours sincerely,
Service Support
Clientèle Life
Thank you for speaking with our Service Recovery Team Leader on 03 September 2026 and 04 September 2026 to finalize this matter.
We are glad we could connect with you to personally apologize for the administrative delay and to confirm that the full refund for your May, June, and July 2026 premiums has been successfully paid and received.
To address your query regarding the reference numbers: your original reference number was updated to a new senior-level reference number. This was done because our Service Recovery Team logged a high-priority ticket specifically to investigate the service breakdown, bypass standard delays, and ensure your refund was processed on the same day.
Your Perks Plan cancellation and refund are now completely finalized.
Thank you for your feedback, which allows us to actively improve our service protocols.
Yours sincerely,
Service Support
Clientèle Life
Best regards,