BM
Bukeka M

1 reviews | Active since Feb 2021

23 Feb 2021, 15:03

Female

I took Clientele funeral cover in December 2020 from Welton at City view ( Game city - DBN). In January 2021 I had some financial problem and asked him to cancel the policy for me, he agreed but debit order went twice on my account - Now February ,I tried contacting them no lucky please can you help me about

0
Replies (2)
Clientele Life
Clientele Life's reply23 Feb 2021, 15:19
Official
Dear  Bukeka M,
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life 

Best regards,

Clientele Life
Clientele Life's reply14 Apr 2021, 09:05
Official
Dear  Bukeka M, 

At the outset I would like to apologize for the inconvenience caused regarding this matter.  Kindly note that your request has been processed and I have also  confirmed a debit order raised for the month of February 2021. Furthermore, no debit orders will be raised on your account as from March 2021. I  trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.

Yours sincerely,  Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance 

Best regards,