LM
LUNGILE M
1 reviews | Active since Dec 2021
20 Dec 2021, 18:25
Female
Clientele they take my money without my permission it three months now taking R266 every months but on December they take twice (on 3rd of december and 20th of december) .i am not working .i support us by social grant but clientele decide to take it i don't know what i do now because i don't have money for buying clothes and food i want my money back so that i survive in this world plssss
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
21 Dec 2021, 08:58Dear Lungile melokuhle M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply21 Dec 2021, 08:58
Official
Dear Lungile melokuhle M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
08 Jan 2022, 09:35Dear Lungile melokuhle M,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct Department has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
Should you require any further assistance in this regard, please feel free to contact us again.
Regards,
Market Conduct
Clientele Life's reply08 Jan 2022, 09:35
Official
Dear Lungile melokuhle M,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct Department has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
Should you require any further assistance in this regard, please feel free to contact us again.
Regards,
Market Conduct