TL
Tshwetso L
1 reviews | Active since May 2021
21 May 2021, 08:00
Feel like I've been ****med.
Never got my policy refund, I cancelled my policy within 30 days because I was not happy with the conditions.
Bare in mind that this was in 2018, I forgot about this but then I saw your ad and I was like no! I remember being on a call with these people and it cost me R512
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
21 May 2021, 09:27Dear Tshwetso L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply21 May 2021, 09:27
Official
Dear Tshwetso L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
21 May 2021, 15:28Dear Tshwetso L,
Thank you for raising your concerns with us. As per our telephonic discussion, feedback regarding the concerns raised has been provided. Regarding the concerns raised, we can confirm that upon cancellation the refund process was explained accordingly. We further confirmed that there was an oversight from our consultant’s side regarding your request for refunds. We have since communicated that the refund of premium for the policy in question will be processed shortly and you confirmded that you now understand. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
Thank you for raising your concerns with us. As per our telephonic discussion, feedback regarding the concerns raised has been provided. Regarding the concerns raised, we can confirm that upon cancellation the refund process was explained accordingly. We further confirmed that there was an oversight from our consultant’s side regarding your request for refunds. We have since communicated that the refund of premium for the policy in question will be processed shortly and you confirmded that you now understand. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
Clientele Life's reply21 May 2021, 15:28
Official
Dear Tshwetso L,
Thank you for raising your concerns with us. As per our telephonic discussion, feedback regarding the concerns raised has been provided. Regarding the concerns raised, we can confirm that upon cancellation the refund process was explained accordingly. We further confirmed that there was an oversight from our consultant’s side regarding your request for refunds. We have since communicated that the refund of premium for the policy in question will be processed shortly and you confirmded that you now understand. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
Thank you for raising your concerns with us. As per our telephonic discussion, feedback regarding the concerns raised has been provided. Regarding the concerns raised, we can confirm that upon cancellation the refund process was explained accordingly. We further confirmed that there was an oversight from our consultant’s side regarding your request for refunds. We have since communicated that the refund of premium for the policy in question will be processed shortly and you confirmded that you now understand. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life