Feedback not consistant

<p>I submitted a hosipat claim to Clientele some two weeks ago and have been calling them on a daily basis, ny resaon for complaining is as follows: i have a hospital cash back policy for the past 5 years, i claimed before and my claim was dealt with speedily, i even advised my wife to take the same cover for her and the kids, she also previously claimed and also the claim was dealt with speedily, i was so impressed that even during my hosipatal stay i was recommended that other petients that shared the ward should also take this cover as it assist with those unwanted cost that medical does not cover, i was called By the assecor and told to submit another document so that she could procede, i called again and some lady said everything should be finalized within a day or two, then the next day i called only to hear it will know take 7 to 14 working days. since i have calling every day and i am being told it is with the aseccor. please can some one assist the assesor or at least give me her direct line. Clientele i have dealt with claims before with you guys and honestly it is not improving it is getting worse please relook at your procdures and perhaps send standard feedback via the systems so that the call center can give the correct and consistant feedback.</p>