1 reviews | Active since May 2012
fax and emails
<p>Hi</p> <p>I have a savings policy with clientele and I asked for encashment, then I was requested to send my I'd copy and bank statement which I did - but nothing has been done and I only received sms messages so as emails saying I have sent the information to the wrong email but I got it from them. I really don't know what more do they want.</p> <p> </p> <p>Thanks</p> <p>Rachel</p> <p> ********** 645</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
At the outset we would like to apologise for any inconvenience that was caused in this regard. We assure you that an investigation was done and corrective measures have been taken to preclude this from happening in the future.
By now you would have been contacted and I have confirmed that your encashment has been processed.
You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find this in order, however should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
At the outset we would like to apologise for any inconvenience that was caused in this regard. We assure you that an investigation was done and corrective measures have been taken to preclude this from happening in the future.
By now you would have been contacted and I have confirmed that your encashment has been processed.
You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find this in order, however should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Service Recovery Specialist