Faud and ********

Dear Hello Peter

I hope you can help me with this issue. I took a hospital plan for my mother who critically ill with Clientele in May and in September she was unwell, this company denied to send an ambulance to take her to the hospital and suddenly all that was promised changed. The waiting period for the ambulance was 1 month and the rest was 3mnths. I am paying R2914 monthly, but never got any help from them. And on top of that I am paying R535 for my own emergency services as i live abroad in case of emergency. So, since they failed to provide simple an ambulance for my mother I decided to cancel the debit order, but they still continued to take the money. I called them, so that i can cancel the premium, they dropped a phone on me 5times. I sent a WhatsApp message, they never responded. I called my bank, which told me to cancel the account since the Clientele company still have a mandate, they can still deduct the amount of money.

I am abroad and i cannot really cancel my account, and have a lot going on, in this account. I found it so ridiculous that this company acted this way and dropped 5 calls from me, and ignored my cancellation on WhatsApp. Kindly expose them as ******** and **********. They are still taking money from my account and failed to provide the service they promised.

Thank you Thembelihle Rejoice Nxumalo-Mahlangu