MS
Mpho S
1 reviews | Active since Nov 2019
15 Nov 2021, 20:42
False promises
It was April when i lodged a complain with clientele regarding their representatives at the malls who offers a food voucher. Since then they have said they will refund me back, it's been over 7 months now and nothing has been done. It seems as if they do not care at all. No refunds nothing at all. The only thing i was told is that they will refund me money within 7 days and will call the next day....
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Replies (2)
Clientele Life's replyOfficial
15 Nov 2021, 20:59Dear Mpho S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply15 Nov 2021, 20:59
Official
Dear Mpho S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
17 Nov 2021, 10:04Dear Mpho, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have attempted to contact you on the cell phone number provided on the 16 and 17 November 2021, however, there was no answer. Kindly provide us with alternative contact details where we can contact you or a convenient time to contact you for further assistance as we require more details on the query. Furthermore, you can give us the policy number or the account number where the debit orders were raised so we can be able to trace the correct profile for assistance. We look forward to your prompt response. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply17 Nov 2021, 10:04
Official
Dear Mpho, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have attempted to contact you on the cell phone number provided on the 16 and 17 November 2021, however, there was no answer. Kindly provide us with alternative contact details where we can contact you or a convenient time to contact you for further assistance as we require more details on the query. Furthermore, you can give us the policy number or the account number where the debit orders were raised so we can be able to trace the correct profile for assistance. We look forward to your prompt response. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life
Clientele Life